Dhafer Ben Hamouda — Sales Manager, Vodafone Qatar

Sep 2025

Sep 2025 – Present

Vodafone Qatar · Doha, Qatar

Develop and execute sales strategies delivering monthly, quarterly and annual targets across four commercial channels.
Manage and grow strategic key account relationships, negotiating commercial agreements and maximising revenue opportunities.
Own the performance and operations of Mini Stores, driving sales growth, service quality and compliance with company standards.
Lead mass market initiatives to increase customer acquisition, retention and market penetration.
Manage distributor relationships to secure product availability, stock optimisation and full territory coverage.
Monitor performance through KPI dashboards and deploy corrective action plans where gaps are identified.
Lead, coach and develop sales teams to raise productivity, capability and engagement.
Partner with Marketing, Finance, Operations and Supply Chain to execute commercial and promotional initiatives.
Analyse market trends, competitor activity and customer insight to inform strategic decisions.

2023

2023 – 2025

Vodafone Qatar · Doha, Qatar

Built long-term strategic relationships with key retail partners, ensuring full availability of Vodafone products and services.
Held accountability for kiosk and channel P&L, reporting progress, goals and initiatives to senior stakeholders.
Developed and implemented strategies for the achievement of business targets across the shop-in-shop network.
Analysed business trends and led the introduction and promotion of new product lines to partners.
Led, coached and motivated a team of kiosk advisors; evaluated skills, channel performance and productivity.
Managed contract and price negotiations with vendors, service providers and location leases.
Designed individual and group training programmes addressing specific product, service and business needs.
Directed day-to-day operations including rostering, staffing, merchandising, cash, inventory and stock control.

2022

2022 – 2023

Vodafone Qatar · Experience Store, Place Vendôme

Managed daily store operations while maintaining operational and service standards.
Controlled stock levels and completed all store administration in line with company policies and procedures.
Motivated and mentored the sales team to consistently meet sales objectives.
Acknowledged and resolved customer complaints, sustaining high levels of customer satisfaction.
Scheduled and assigned employees, followed up on results and ensured health and safety compliance.

2019

2019 – 2021

Vodafone Qatar · Doha, Qatar

Supervised daily store operations, ensuring the team delivered against role expectations and service standards.
Trained new staff and provided ongoing development to strengthen team capability and productivity.
Tracked sales performance, set team targets and implemented strategies to grow sales.
Handled customer enquiries and complaints, building strong and lasting customer relationships.
Supported inventory management, stock checks and merchandising standards on the sales floor.

2017

2017 – 2019

Vodafone Qatar · Doha, Qatar

Responded promptly to customer enquiries and resolved complaints to a satisfactory outcome.
Maintained accurate records of customer interactions, transactions, feedback and complaints.
Supported and mentored the sales team in meeting sales objectives.
Coordinated closely with colleagues and backend teams to deliver professional customer support.

2014

2014 – 2016

Vodafone Qatar · Doha, Qatar

Consistently achieved assigned sales targets and associated KPIs.
Assisted customers, handled enquiries and complaints, and monitored service quality.
Acted as Senior Advisor and Team Leader in their absence during shifts.
Contributed as an active team member working with leaders and colleagues towards company goals.

DhaferBen Hamouda